Arvind Kumar Yerram
SIAM & ITIL | Process Consultant | Service Delivery | Project Management | People & Program Management | Governance and Compliance. Certified SIAM Professional, ITIL 4 (MP & SL), ITIL V3 Expert, Prince 2 Practitioner
- Role
- Siam Consultant at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Arvind Kumar Yerram
ITSM consultant & practitioner with over 22 years of experience in Service Delivery, IT Service Consulting, Process Design, Customer Onboarding, IT Operations, Governance, ISO Audits & Quality Management in a global environment.Certifications include: ITIL V3 Expert, ITIL 4 SL & MP, SIAM Professional, Prince2 Practitioner, Lean, Internal Auditor ISO & ITIL | ITSM | Consulting | CFS | SIAM | ServiceNow | HPSM | Project Management | Quality Management | Audits | Governance | Supplier & Vendor Management | RLS | CSI | MPP
Experience
Siam Consultant
May 2025 — Present · Hyderabad, IN
Education
Osmania University
Master of Science (M.Sc.), Electronics
2001 — 2003
Osmania University
Bachelor of Science (B.Sc.), MPE
1997 — 2000
Sikkim Manipal University of Health, Medical and Technological Sciences
Master of Business Administration (MBA), Information Technology
2010 — 2013
Skills
- Crm
- Itil
- Mis
- Incident Management
- Analysis
- Program Management
- IT Operations
- Customer Relationship Management (Crm)
- Risk Management
- Technical Support
- Vendor Management
- Management
- Contact Centers
- Six Sigma
- Microsoft Excel
- Bpo
- Quality Assurance
- Training
- Transition Management
- IT Service Management
- Change Management
- Call Centers
- Service Desk Management
- Fmea
- Management Information Systems (Mis)
- Problem Management
- Quality Management
- Software Documentation
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