Arvind Sinha

About Arvind Sinha

I am a technology delivery leader with 20+ years of experience spanning strategy execution, portfolio governance, service delivery, and large-scale IT project execution.I operate at the intersection of business strategy, technology execution, and service excellence, translating strategic objectives into prioritized portfolios, executable programs, and stable, high-performing services that deliver measurable business outcomes.I have worked as a Service Delivery Manager, applying ITIL® 4 practices to govern service performance, SLAs, continual improvement, incident/problem management, and stakeholder satisfaction across enterprise environments.In addition to traditional delivery, I actively engage with AI-enabled transformation initiatives, focusing on how AI can enhance decision-making, delivery predictability, operational efficiency, and customer experience. My exposure includes AI-driven analytics, automation, and intelligent workflow enablement within enterprise and digital product contexts.I bring strong expertise in end-to-end IT project and program delivery, leading cross-functional teams using Agile, Hybrid, and Waterfall models, supported by portfolio-level visibility, risk management, and financial governance.I am PgMP® certified and deliberately progressing toward senior leadership roles such as Portfolio Manager, Program Director, Delivery Head, or Technology Transformation Leader, where strategy, AI-aware execution, and service excellence converge.Core Leadership & Transformation Strengths:• Strategy-to-Execution & Portfolio Alignment• Portfolio, Program & Delivery Governance• ITIL® 4–based Service Delivery & Continual Improvement• AI-enabled Decision Support & Automation (Applied Perspective)• Risk, Financial & Dependency Management• Executive Stakeholder Leadership & Team MentoringPassionate about digital transformation and FinTech platforms, combining enterprise governance with startup execution mindset. Strengthening my perspective on product thinking, platform delivery, and scalable execution. Open to leadership opportunities where strategic intent is transformed into outcomes through disciplined execution and intelligent use of AI.

Experience

1. Project Delivery Manager

   American Express

   Nov 2025 — Present

Education

• Jiwaji University

  M.Sc

  1999 — 2001

• University of Allahabad

  B.Sc

  1994 — 1997

Skills

• Management
• Team Building
• Requirements Gathering
• Pre-Sales
• Software Project Management
• Program Management
• Sql
• Customer Relations
• Strategic Planning
• Team Leadership
• Oracle
• Requirements Analysis
• Project Planning
• IT Management
• Resource Management
• Customer Relationship Management (Crm)
• Factoring
• Planning
• Business Analysis
• Sdlc
• Banking
• Risk Management
• Team Management
• Integration
• Project Management
• Pl/Sql
• Software Development
• People Management
• Quality Assurance
• Vendor Management
• Business Requirements
• Software Development Life Cycle (Sdlc)
• Budgeting