Arvind Kumar

About Arvind Kumar

Learning & Development Leader with 24+ years of expertise in corporate training, instructional design, leadership development, and talent management across the banking, fintech, and financial services industries. Recognized for creating scalable onboarding, soft skills, and domain training programs that drive employee performance and organizational growth.

Experience

1. Lead Training Specialist

   Q2

   Jan 2021 — Present · Chennai, IN

   I manage and administer all domain and product related training. I manage training end to end with training structuring, content creation and updating, training delivery, post training feedback. I administer virtual instructor led webinar sessions and physical sessions across geographies. Tracking product releases and updating training content and trainee handbook creation and updating is handled by me. I also do training for various team’s geo specific domain content on demand. Regularly present product features and domain specific topics in open forums attended by staff, implementation partners and clients. I organize and deliver routine immersive product workshops for staff and implementation partners. I also handle and administer training, refresher training on various product workshops for clients across geographies. I also handle the new hire orientation of all new Joiners for the HR team at Q2 India.

Education

• Indian Institute of Management Bangalore

  Executive General Management Program, Business Administration and Management, General

  2014 — 2015

• University of Madras

  B.Com, Commerce

  1996 — 1998

• Institute For Technology and Management

  PGDBA, Finance

  1999 — 2001

Skills

• Mis
• Branch Operation
• Vendor Management
• Cross Selling
• Performance Management
• Crm
• Employee Training
• Customer Relationship Management (Crm)
• Loans
• Relationship Management
• Training
• Operations Management
• Banking
• Team Management
• Branch Banking
• Business Relationship Management
• Trade Finance
• Trade Operations
• Management
• Core Banking
• Retail Banking
• Leadership
• Business Analysis
• Strategy
• Commercial Banking