Arvind Manoharan
Technical Implementation Manager II - ITSM Analyst - CRM Specialist - Ex-Freshworks CRM Onboarding Specialist & Business Analyst
- Role
- Technical Implementation Manager Ii at ZoomInfo
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Arvind Manoharan
I\'m passionate about shaping the future of customer-centric technology solutions. My goal is to lead and contribute to projects that drive digital transformation, optimize customer journeys, and integrate automation to maximize efficiency. With over 4 years of experience across Project Management, CRM, ITSM, and RPA, I’ve built a strong foundation in customer management and process automation. My certifications in Advanced Automation Anywhere and Tableau further reflect my technical prowess. Throughout my career, I’ve consistently driven productivity, customer satisfaction, and revenue growth across every role I’ve held. Key Achievements: Increased customer retention by 20% through targeted strategies. Developed and implemented CRM training programs for global teams. Awarded \"Employee of the Year\" for outstanding performance in Bot Automation.
Experience
Technical Implementation Manager Ii
Nov 2025 — Present · Vancouver, WA, US
Education
Saveetha Engineering College
Bachelor of Engineering - BE, Computer Science
2016 — 2020
Cleveland State University
Master's degree, Management Information Systems, General
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