Arvind Komarla

About Arvind Komarla

I’m a product & technology executive with over two decades of experience leading large scale payments, platform operations, and digital transformation across fintech and marketplace ecosystems. At eBay, I serve as Senior Director of Customer Service & Payment Ops Engineering and General Manager of our Austin site, where I lead global teams in building resilient, scalable platforms that power billions in commerce.My journey began as an entrepreneur and founder of Business Software Associates (BSA), a product development and customer services company. At BSA, I led the creation of software products tailored to small and mid sized businesses while delivering hands on custom software solutions across verticals. This experience instilled a deep appreciation for shipping impactful technology, delivering user-centric service, and balancing product innovation with client success.That entrepreneurial foundation shaped my passion for solving real-world problems through technology and laid the groundwork for a career spent scaling platforms, organizations, and product ecosystems. I’ve since led e2e payments infrastructure, platform modernization, and regulatory compliance, with a track record of enabling growth, optimizing risk, and aligning technology with business outcomes.I’ve played key leadership roles in M&A integrations, IPO readiness, and platform transformations guiding NetSpend through its pre IPO scale up and driving eBay’s shift to managed payments.I thrive at the intersection of tech innovation, operational excellence, and customer value whether scaling global teams, building new platforms, or mentoring future leaders.Let’s connect if you’re exploring opportunities to partner around fintech innovation, digital platforms, or scaling high performance organizations.

Experience

1. Sr Director - Customer Service & Payment Ops Platforms Engineering

   eBay

   Jan 2024 — Present · Austin, TX, US

   As a senior technology leader at eBay, I lead global engineering and product teams driving platform innovation across payments, compliance, and customer service for a $75B+ marketplace.My role spans strategy, architecture, platform development, and operations—focusing on scale, resilience, and user experience. I also serve as General Manager for eBay Austin, shaping the site’s culture, talent growth, and community presence.

Education

• Bangalore University

  BS, Electrical Engineering

• Stanford University

  Stanford Innovation and Entrepreneurship Certificate Program

  2017 — 2018

• Lamar University

  MS, Electrical Engineering

Skills

• Strategic Planning
• Agile
• Entrepreneur
• Process Improvement
• Software Engineering
• Business Development
• Cloud Computing
• Start-Ups
• P&L Ownership
• Agile Methodologies
• Strategy
• Management
• Risk Management
• Product Development
• Service-Oriented Architecture (Soa)
• Sdlc
• Business Planning
• IT Strategy
• Pmp
• Program Management
• Software Development
• Scrum
• Data Warehousing
• Payments
• IT Service Management
• Credit Card Processing
• Soa
• Enterprise Software
• Entrepreneurship
• Project Management
• Web Services
• Consulting
• Software Solution Architecture
• Global Billing & Payment Solutions
• Product Management
• Software Project Management
• Itil
• Business Intelligence
• Enterprise Systems Implementation
• Business Process Improvement