Arvind D.
Director at Remitly | ex-Amazon
- Role
- Director, Workforce and Business Assurance at Remitly
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Arvind D.
Seasoned leader with a proven track record in establishing and overseeing…
Experience
Director, Workforce and Business Assurance
Sep 2023 — Present · Seattle, WA, US
Remitly’s vision is to transform lives with trusted financial services that transcend borders. With more than 8.8 million active customers and over $80 billion in total send volume across 170+ countries, Remitly continues to expand its global reach and impact through a culture deeply rooted in customer trust, operational discipline, and innovation.I lead the global Workforce Management and Customer Business Assurance (CBA) organizations that form the foundation of how Remitly scales Customer Success with efficiency, discipline, and control. Workforce is responsible for global capacity, budget, and network footprint planning across internal sites and partners—ensuring we meet customer demand while optimizing cost and performance. My team also leads the operational transition to Remitly’s next-generation Customer Success platform, partnering with Operations, Product, and Engineering to deliver a seamless migration that enhances scalability and customer experience. In parallel, CBA operates as the first line of defense, building frameworks that govern how risks are identified, prioritized, and mitigated across Customer Success. Through automated control monitoring, proactive risk management, and strong governance practices, we strengthen operational integrity and protect customer trust. Together, these teams enable Remitly to deliver high-quality support at scale while growing responsibly and staying true to our mission of transforming lives through financial services that transcend borders.
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