Arvind Taneja
Senior Technical Service Manager @SAP
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WORK HISTORY
Senior Technical Service Manager @SAP
Toronto, ON, CA
Working as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. My role is to serve and delight our customers, by providing quality services throughout their entire lifecycle. • Primary contact for the customer regarding technology discussions. • Owning the technical discussions with the customer and acting as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. • Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). • Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. • Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. • Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. • Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. • Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. • Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. • Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. • Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc.
EDUCATION
Faculty of Management Studies - University of Delhi
Master of Business Administration - MBA
BABU BANARASI DAS INSTITUTE OF TECHNOLOGY AND MANAGEMENT
Engineer's Degree, Information Technology
SKILLS
ABOUT ARVIND TANEJA
Having over 12+years of experience in Consulting, Delivery, Operations, Solutioning from ECC to world of S/4HANA, Private Cloud Migration and Transformations, Solman, SAP Landscape planning, SAP Basis Operations, HANA DB, Strategy & Planning for Upcoming Project, Rollouts, Implementation & Consolidations, Migration, Upgrade to part of a Global IT transition team & managing AMS delivery management from offshore-onshore.• Technical Advisor for RISE with SAP Customers across North America region and helping them to migrate, operate and safeguard their investment in private cloud.• SAP S/4HANA Greenfield & Brownfield Implementation and working on RFIs, RFQs, solutioning S/4HANA, BW/4HANA upgrade, migrations, AMS Projects • Extensive exposure of End-to-End SAP Basis and Infrastructure delivery which include SAP BASIS Operations, Database Management, Operating System Management, Backup & storage solutions
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