Arvind Singh Chouhan

About Arvind Singh Chouhan

To work in a dynamic and vibrant atmosphere that would facilitate the maximum utilization…

Experience

1. Hotelier

   Radisson Hotel Group

   Aug 2018 — Present · IN

   Ensured consistency, compliance and improvement where necessary abiding by the brand Radisson service standards. Monitored and supervised activities of front office team, from maintaining cash control to guest service standards. Monitored departmental costs to ensure performance against budget. Ensured memorable experience for the VIP guests as directed by the Front Office Manager. Checked registration cards to ensure all information correctly updated by the front office associates. Handling the entire operational procedure of front office (Reception, Cash, and Business Center, Bell desk, Travel desk, Operators and concierge. Block arrival room for next day and coordinate with Housekeeping for rooms and proper utilization of room inventory. Group Handling and its review to plan and coordinate accordingly. Be informed on a daily basis on all in-house activities and groups and ensure that the staff members are also aware of such activities. Handled Guest Complaints and offered effective solution in consultation with the Front Office Manager. Assign Duty roster for the supervisors and oversee the front desk operations. Developed departmental trainers in association with the training department and supervised the training to ensure the standard operating procedures are followed by all. Develop relationship with guests, travel agents to ensure guest service excellence and increase in repeat visit. Ability to respond properly and take a supervisory role in any hotel emergency or safety situation.

Education

• University of Rajasthan

  Bachelor of Arts (B.A.)

  2009 — 2013

• Oxford Brookes University

  BSC. Hons in Hotel & Restaurant Management

  2009 — 2013