Arvind Singh

About Arvind Singh

Professional Synopsis A competent professional with over 6 years of rich experience in the areas of Collections & Agency management. Presently working with HDFC BANK Ltd As Sr. collection officer (Credit Cards). Proficient in Agency Management and function entailing business analysis, feasibility studies, and billing activities. Expertise in preparing Collection Plan, delegating the targets and developing over all and case specific strategies to recover Bank money.Areas of Expertise Collection Managing delinquent account collection and establishing terms of payment, as well contacting people by phone to inform them of an unpaid account. Monitoring accounts & developing reports to ensure compliance with legal statutes & initiating strong legal action in case of continuous payment default. Managing agency allocation, Performance Report Cards and Billing activities. Career Highlights HDFC BANK Ltd. June’06 to till Date As Sr. Collection Officer Responsible for managing the operations related to collection –Credit cards in MP. Actively involved in monitoring and tracing the skip and non contactable customer. Prepared the Collection Plan and delegated the target. Strong follow up by Legal- Sec138, & RRC. Preparing monthly collection MIS, maintaining relationship and achieving customer satisfaction. Instrumental in developing over all and case specific strategies to recover Bank money. Played a major role in handling the portfolio of over 1 crore of Credit Card Business. Responsible for handling the agency for payment, stock, billing & collection Actively involved in monitoring the performance of agency, motivating them to achieve targets. Pivotal role in imparting training to the executives about policies & procedures of the companySpecialties: Collection Manager having 6 Yrs of rich Exp. in collection’s with HDFC BANK unsecured product strategically managing a portfolio of more than 1 Cr. Collection plan includes proper follow up through phone, field visit,traking skip and non contactable accounts, legal action Sec-138 & RRC,agency management, billing & maintaining agency performance report card And achieving targets above 90% with proper customer satisfaction.

Experience

1. Collection Manager

   HDFC Bank

   Jun 2006 — Present

   Professional Synopsis A competent professional with over 6 years of rich experience in the areas of Collections & Agency management. Presently working with HDFC BANK Ltd As Sr. collection officer (Credit Cards). Proficient in Agency Management and function entailing business analysis, feasibility studies, and billing activities. Expertise in preparing Collection Plan, delegating the targets and developing over all and case specific strategies to recover Bank money.Areas of Expertise Collection Managing delinquent account collection and establishing terms of payment, as well contacting people by phone to inform them of an unpaid account. Monitoring accounts & developing reports to ensure compliance with legal statutes & initiating strong legal action in case of continuous payment default. Managing agency allocation, Performance Report Cards and Billing activities. Career Highlights HDFC BANK Ltd. June’06 to till Date As Sr. Collection Officer Responsible for managing the operations related to collection –Credit cards in MP. Actively involved in monitoring and tracing the skip and non contactable customer. Prepared the Collection Plan and delegated the target. Strong follow up by Legal- Sec138, & RRC. Preparing monthly collection MIS, maintaining relationship and achieving customer satisfaction. Instrumental in developing over all and case specific strategies to recover Bank money. Played a major role in handling the portfolio of over 1 crore of Credit Card Business. Responsible for handling the agency for payment, stock, billing & collection Actively involved in monitoring the performance of agency, motivating them to achieve targets. Pivotal role in imparting training to the executives about policies & procedures of the company

Education

• Devi Ahilya Vishwavidyalaya

  Bsc.

  2005 — 2006

• Devi Ahilya Vishwavidyalaya

  Master of Business Administration (MBA)

  2011 — 2013