Arvind Sharma

Senior Manager @Allianz Partners

Gurgaon, IN

An astute professional with 19 years of experience in:~ After Sale-Service Operations ~Customer Services~ Workshop Management ~ Dealer development ~ Warranty Management ~ Network Development ~ Training & Development ~ Vendor Management ~ Fleet managementJOB DESCRIPTION:(Technical, Customer Service & warranty Manager).• Handled claims consistent with client and corporate policies, procedures, best practices and regulations.• Determined the proper course of action for claims processing.• Championed the insurance claims process by providing expert knowledge and building a positive, trusting relationship to support clients during challenging times.• Negotiated new and renewal production goals with business development manager.• Interacted with the Social Security Administration and other entities for timely processing and delivery of quality customer service and results.• Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files.• Analysed sales volume, retention and loss ratio trends to identify areas for improvement.• Followed up with customers on unresolved issues.• Implemented improvements in manual and electronic billing procedures.• Reported policy changes and company conditions affecting customer satisfaction.• Developing the Network for Claim Assessment and validation through IRDA Licences surveyor• Working with Underwriter team for addition in policy to make the business profitable• End to End process developer at PAN India level

Central Board of Secondary Education

Bachelor's degree

The ICFAI University, Tripura

Master of Business Administration - MBA

Industrial Technical College

Certified in Motor Mechanic

Delhi University

B.Com

Board of Technical Education and Training

Diploma in Automobile