Arvind Patki

About Arvind Patki

Results-driven operations professional with 7 years of experience across US healthcare…

Experience

1. Senior Process Executive - Data

   Cognizant

   Oct 2022 — Present · Pune, IN

   As a Senior Process Executive, I manage end-to-end medical billing operations under the Physician Health Plan (PHP), ensuring compliance with industry standards. My role involves working with the Facets application across multiple environments, including SIT, DEV, PROD, and PPMO, to facilitate seamless healthcare transactions. A key aspect of my work is reviewing and resolving billing discrepancies to maintain accuracy and minimize errors.Beyond billing, I handle various operational tasks, including cash posting, commission calculations, renewals, and new group setups, while ensuring smooth execution of financial transactions. I proactively monitor batch error logs, analyze PHP billing and commission discrepancies, and implement corrective actions to prevent recurring issues.My responsibilities also extend to data analysis and reporting, where I create and publish daily, weekly, and monthly MIS reports, track key performance indicators, and provide insights to enhance operational efficiency. By identifying inconsistencies in production counts and recommending corrective measures, I contribute to data accuracy and process optimization.In addition to backend operations, I facilitate client communication and issue resolution, handling high-volume production requests, ensuring adherence to turnaround time (TAT), and addressing inquiries related to billing, payments, and operational workflows. I also manage lockbox emails, providing clients with payment summaries and reconciliation updates.A core focus of my role is quality control and continuous process improvement. I maintain daily production trackers, develop Documented Learning Processes (DLPs) for production count management, and introduce workflow enhancements to minimize errors and improve overall efficiency.Key Achievements: Recognized as Employee of the Month and awarded multiple non-monetary rewards for outstanding performance.

Education

• Prestige Institute of Management & Research, Gwalior

  Master of Business Administration, Marketing and Finance

  2017 — 2019

• The Institute of Chartered Accountants of India

  common proficiency test, Accounting and Finance

  2013 — 2013

• Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

  PGDCA, Computer Diploma

  2017 — 2017