Arvind Kumar Singhh
Associate General Manager Operations-Bits and Bytes Soft Pvt Ltd
- Role
- Associate General Manager Operations at Trak N Tell
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Arvind Kumar Singhh
Associate General Manager – Operations | Customer Experience & Service Delivery Leader | 19+ Years in Multisector OperationsDynamic and results-oriented operations leader with 19+ years of rich experience in managing large-scale contact center operations, customer service delivery, training & quality, and vendor management. Proven expertise in diverse domains including IoT & telematics, consumer durables, mobile protection insurance, digital risk insurance (BFSI – global support), property & casualty insurance, EV charger installation, and automotive sales & service.Recognized for driving operational excellence, streamlining processes, and delivering customer-centric solutions. Adept at building high-performing teams, executing strategic initiatives, and achieving key performance targets in fast-paced, high-impact environments.Demonstrated ability to:Lead cross-functional teams with minimal supervisionDrive service transformation and process automationManage P&L, resource planning, and compliance frameworksDeliver measurable improvements in customer satisfaction and operational KPIsA committed leader with a strong sense of ownership and a passion for fostering innovation, accountability, and continuous improvement across all levels of the organization.
Experience
Associate General Manager Operations
Jul 2024 — Present · Gurugram, IN
Education
Institute of Management Technology, Ghaziabad
MBA/PGDM Operations, Operations Management and Supervision
2019 — 2020
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor of Arts - BA, English Language and Literature/Letters
1998 — 2001
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Master of Arts (M.A.), English Language and Literature/Letters
2001 — 2003
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