Arvind Gupta
Project Management Office and Digitalization
- Role
- Head of Project Office and Service Delivery Excellence at Ericsson
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Arvind Gupta
Delivery and Operations, Customer engagement, Change Management and Transformation programs, Transition of business from local markets to Offshoring Centers in India, Budgeting and Financials, Sales support, Employee engagement, Competence management, Realizing synergies and efficiencies.Set up strategies and teams to align with organizational vision to benefit shareholders, customers and employees. Hire the right talent and establish a high-performance work culture to enable people work effectively in a multi-site / multi-cultural / multi-national / cross-functional matrix environment.Service Delivery to customers in geographies of Mediterranean / North America / Latin America / Sub-Saharan Africa / India / North East Asia for Roll-outs, Managed Services and Network Design & Optimization businesses via delivery models like Time and Material, Service Based and Standardized Packaging.Develop next layer of organizational / business / people leaders amounting to high levels of employee engagement and learning.Current MBTI profile - ESTJKey accomplishments - Single-handed establishment of organizational structure, roles and responsibilities, cultural norms for work & performance and at times, amidst ambiguity and uncertainty- Stretched levels of CSAT (customer satisfaction) in all assignments and huge reduction in escalations- Upto 92% Employee Engagement / 94% Performance Excellence / 84% Leadership Index- Part of the team that enabled retain an MS account after direct interaction with CxO level of operator Yoigo in Spain- 1 of the 4 (from India) and 1 of the ~25 (from whole of nominated leaders for Senior Leader Program 2017- Papers published in National HRD Network – Case study on how to retain talent, Effective utilization of time- Awards and Appreciations from executives. Nomination as the Best Manager in a secret survey for employees
Experience
Head of Project Office and Service Delivery Excellence
Apr 2026 — Present · Gurugram, IN
Service Line Build, Market Area South East Asia Oceania & India
Education
Punjab Engineering College
Bachelor's degree, Electrical, Electronics and Communications Engineering
1991 — 1995
DAV College, Sector 10, Chandigarh
10+2 in Non-Medical stream, Mathematics, Physics, Chemistry
1989 — 1991
Indian School of Business
Business Leadership Programme, The Centre for Executive Education
2012 — 2012
IMT CDL Ghaziabad
Post Graduate Diploma in Management (Executive), Specialisation in 'Business Analytics'
Indian Institute of Management Ahmedabad
Executive Development Program, Leadership excellence
2010 — 2010
Indian Institute of Management, Lucknow
Team Building workshop
2001 — 2001
Skills
- Cross-Functional Team Leadership
- Telecommunications
- Crm
- Project Management
- Gsm
- Integration
- Service Delivery
- Testing
- Management
- Project Planning
- Sdlc
- Vendor Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.