Arva Lokhandwala
Deputy Vice President @HDFC Bank
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WORK HISTORY
Deputy Vice President @HDFC Bank
EDUCATION
Narsee Monjee College
H.S.C
IES's Management College and Research Centre (IESMCRC)
MBA, Finance
L S Raheja College University of Mumbai
B.M.S.
SKILLS
ABOUT ARVA LOKHANDWALA
At HDFC Bank, our commitment to enhancing customer experience is paramount, and I play a pivotal role in steering these efforts. My expertise in customer engagement and my analytical skills has been instrumental in resolving escalated complaints, ensuring that customers\' voices are not only heard but acted upon with meaningful solutions.In collaboration with the Quality Initiatives Group I listen to customer feedback across various platforms, including social media. This has enabled us to fine-tune our approach to customer service.I aim to provide exceptional customer experiences powered by intuitive and customized solutions with the help of automation, artificial intelligence (AI) and BOTs.
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