Arusi Singh
Manager-Operations
- Role
- Operations Manager at Info Edge India Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Arusi Singh
Operations Manager with 12+ years of experience in end-to-end operations management, quality control, process automation, team leadership, and stakeholder management. Expert in driving SLAs, implementing Lean Six Sigma improvements, and leading large-scale projects across India. Strong expertise in automation using Python, Selenium, and AI-based tools.• Automated review collection workflow using AI.• AI driven automation using Python + Selenium.• Increased processing speed and reduced manpower dependency with Python automation.• Implemented automated image screening• Trained deep learning models on AWS and improved screening accuracy• Handled escalations, improved CSAT, and ensured SLA adherence across teams• Developed and optimized SOPs to standardize verification workflows and improve efficiency• Conducted webinars to increase Self-Verification adoption, reducing manual dependency• Managed multi-city data collection teams ensuring compliance, accuracy, and timely delivery• Supervised calling operations, improving verification conversions using data-driven strategies
Experience
Operations Manager
Apr 2025 — Present
Operations Manager with 12+ years of experience in end-to-end operations management, quality control, process automation, team leadership, and stakeholder management. Expert in driving SLAs, implementing Lean Six Sigma improvements, and leading large-scale projects across India. Strong expertise in automation using Python, Selenium, and AI-based tools.Led ROI Verification Operations ensuring timely verification of ready-to-move property listings.• Managed multi-city data collection teams ensuring compliance, accuracy, and timely delivery.• Supervised calling operations, improving verification conversions using data-driven strategies.• Conducted webinars to increase Self-Verification adoption, reducing manual dependency.• Developed and optimized SOPs to standardize verification workflows and improve efficiency.• Handled escalations, improved CSAT, and ensured SLA adherence across teams.• Built performance dashboards and MIS for leadership to support decision-making.• Implemented automation solutions using Python + Selenium + AI to eliminate manual reporting.
Education
IIMT COLLEGE OF ENGINEERING, GREATER NOIDA
PGDM
2012 — 2014
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