Arushi Kathpal

About Arushi Kathpal

Data, Product, Women empowerment - like minded? Let’s connect, build, grow!

Experience

1. Technical Program Manager - Ii

   Amazon

   Apr 2022 — Present

   Presented a customer-focused security product idea to AWS Security VPs, selected as a top idea among 25 participating teams & resourced for development; Led product vision, UI/UX design, content creation & user adoption strategy; Enabled 33% efficiency gain in security review SLA•Conceptualized & presented a mock-up for a self-service customer query solution that later found its place in an org wide security initiative as an AI chatbot; Defined & designed the end-to-end 3P review workflow, incorporated customer feedback to refine and launch the product, resulting in 30% decline in customer queries since launch •Conceived & designed a workflow in content management system (Talos) to capture missing data on vendor reviews, enabling the creation of a QuickSight dashboard for AWS Security Org, providing a comprehensive self-serve inventory of approved and rejected vendors •Led AWS Marketing Security re:Invent Program from 20••••24, creating a roadmap for security review completion, establishing clear milestiones and proactively identifying blockers; Achieved zero escalations leading upto re:Invent, breaking a historical pattern of last minute escalations and ensuring timely delivery•Conceptualized & Re-designed the operating model for securely receiving leads from AWS sponsored 3P events by influencing AWS Marketing to adopt a self-service solution, empowering the organization to receive leads immediately post-event, eliminating bottlenecks previously caused by dependency on AWS Security by 100% •Launched first-ever Monthly Vendor Security Newsletter series, directly addressing customer pain point around lack of communication on evolved security processes; Curated content and created a self-subscription model to keep customers informed, increasing subscribers by over 100%(from 49 to 150), effectively meeting customer expectations & enhancing transparency

Education

• Indiana University - Kelley School of Business

  Master's degree, Management Information Systems, General

  2019 — 2020

• Manipal Institute of Technology

  Bachelor of Engineering - BE, Information Technology

  2012 — 2016

Skills

• Data Analysis
• C
• Programming
• Html
• Microsoft Powerpoint
• Research
• Software Development
• Python
• Leadership
• Product Management
• R
• Powershell
• Sql
• Swimming
• Teamwork
• Html5
• Django
• Java
• Data Structures
• Css
• Public Speaking
• Customer Relationship Management (Crm)
• Data an
• Management
• C++
• Business Analysis
• Css3
• Microsoft Office
• Javascript
• Html 5
• Customer Service
• Badminton