Arushi Zutshi
Associate Director - Customer Success at SingleInterface
- Role
- Senior Manager - Customer Success at Singleinterface
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Senior Manager - Customer Success
Jan 2018 — Present · Gurugram, IN
Digital strategy for big brands and SMBs using automation suites, leading to 100% customer retention.Established working relationships with customers and other key stakeholders to define their requirements.Driven key metrics related to client accounts and delivering active communication to them for year on year growth.Work with clients directly on multiple levels: technical, business, support, and provided them with value through trainings and webinars.Collaboration with cross-functional in-house teams, such as tech, product, operations, optimization and finance, to provide comprehensive solutions as per client requirements.End-to-end customer lifecycle management to ensure positive ROI.Built roadmaps and strategies to accelerate revenue growth and retention across the entire client portfolio.
Education
Infinity Business School
PGPFM, Marketing and HR
2012 — 2014
University of Bradford
Bachelor of Science (BSc), Marketing
2009 — 2012
Skills
- Strategy
- Teamwork
- Team Management
- Microsoft Word
- Business Development
- Market Research
- Social Media
- Sourcing
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Customer Service
- Public Speaking
- Research
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