Arushi Arora

About Arushi Arora

I am a dynamic and detail-oriented professional with over four years of experience in banking and finance, specializing in the intricacies of payment and fraud investigations, dispute settlements, and enhancing operational efficiency within the European market. My expertise encompasses a broad spectrum of skills, from utilizing advanced functional tools and data analytics for investigating and resolving missing payments to improving customer experiences and ensuring financial integrity. I bring a proven track record of leadership, having managed, and mentored diverse teams towards fostering a culture of continuous improvement, strategic thinking, and operational excellence. My approach to team management is rooted in effective interpersonal relationship management, encouraging open communication, and driving team members towards achieving common goals. In payment investigations, I excel at dissecting complex transactions to uncover discrepancies, employing rigorous attention to detail to mitigate risks, and ensuring compliance with anti-money laundering (AML) principles and regulatory standards. This proficiency extends to deploying effective fraud detection techniques and AML protocols, significantly reducing financial risks for the organization. My skills in dispute resolution are characterized by a systematic approach to analyzing customer information, identifying issues, developing solutions, and preventing future frauds. This contributes to maintaining secure and trustworthy financial operations and high levels of customer satisfaction. I am adept at strategic planning, process improvement, risk management, and implementing change management initiatives that streamline operations, enhance productivity, and align with corporate strategy. My comprehensive skill set also includes expertise in data analysis, financial reporting, regulatory compliance, relationship management, critical thinking, project management, business intelligence, and financial modelling. I am eager to leverage my extensive experience and skills in operations analysis, team leadership, and strategic execution to contribute to your organization\'s success, driving forward initiatives that enhance operational efficiency, financial integrity, and customer trust.

Experience

1. Master Analyst

   American Express

   Nov 2023 — Present · Delhi, IN

   Analysing customer data to identify issues, formulate effective solutions, and upholdsuperior service standards. Processing daily transactions for both individual and corporate clients. Overseeing operations in two major EMEA markets, Italy, and Spain, with cross-functionalexpertise in the UK, IDC, & IEC markets. Supporting managerial staff with diverse tasks regularly. Guiding and supervising team members on work-related questions. Utilizing specialized operational tools to achieve exceptional customer satisfaction. Managing the WCR tool for timely payment allocation within service-level agreements. Employing the GRIP tool to support clients and Payment Analysts (PAs) via email on variousinquiries. Operating the global star tool for accurate payment allocation to the correct accounts. Prioritizing the prompt resolution of complaints and inquiries.

Education

• Maharaja Surajmal Institute

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2015 — 2018

• Alliance française de Delhi

  French Language and Literature

  2021 — 2024

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA, International Business

  2021 — 2023