Arup Chakraborty
Service Delivery Manager | IT Operations | ITIL | Customer Success | SLA Management | Accenture
- Role
- Service Delivery Manager IT Operations & Infrastructure Management at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Arup Chakraborty
As a Service Delivery Manager with over 15 years of experience in IT Operations and…
Experience
Service Delivery Manager IT Operations & Infrastructure Management
Oct 2017 — Present · Bengaluru, IN
Led a team of 26 engineers, achieving 99.9% system uptime for VMware and Cloud environments, ensuring seamless IT operations.• Managed service delivery for multiple clients, consistently achieving 100% SLA compliance by optimizing patching, vulnerability remediation, and change management.• Spearheaded the transition of IT services, successfully migrating 5+ major services with zero business disruption, reducing transition time by 30% through strategic planning.• Reduced incident resolution time by 40% by streamlining incident, problem, and change management processes, enhancing overall service reliability.• Collaborated with senior stakeholders and vendors (HP, Dell, Microsoft), reducing critical issue resolution time by 50%, ensuring uninterrupted service delivery.• Developed weekly & monthly reports for leadership, providing insights into IT performance, SLA adherence, and operational improvements, leading to 25% faster decision-making.• Implemented risk mitigation strategies, preventing potential downtime incidents, improving service reliability, and increasing customer satisfaction scores by 20%.• Led the execution of multiple IT projects, delivering them on time and within budget, including:o Upgraded servers, enhancing performance and reducing legacy system dependencies by 35%.o Decommissioned outdated servers, ensuring 100% compliance with security standards.o Migrated file servers, transferring 10TB+ of critical data with zero downtime.• Optimized operational costs by 15% through Continuous Improvement Plans (CIP), streamlining workflows and enhancing efficiency.• Increased team performance by 30% through structured performance reviews, goal setting, and professional development initiatives, boosting morale and engagement.
Education
Doeacc centre imphal
Diploma of Education, Computer Science
University of Rajasthan
B.E, computer science
2006 — 2009
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