Arup Ghatak
Program Manager @Tata Consultancy Services
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WORK HISTORY
Program Manager @Tata Consultancy Services
EDUCATION
University Of North Bengal
Master of Computer Applications (MCA), Compiler Design, Operating System
Kaplan College
BSc (Bachelor of Science), Chemistry (Major), Mathematics & Physics
SKILLS
ABOUT ARUP GHATAK
PROFILE SUMMARY• Vast experience in Account Management, Delivery Management, Program Management and client relationship management of Fortune 500 companies across multiple industry domains viz. BFSI (Banking, Financial Services and Insurance), PBM (Pharmacy Benefit Manager).• A certified Scrum Master, IT professional with 7+ years of experience in leading projects of varying sizes and complexities for BFSI (Banking, financial services and insurance (BFSI) and 6+ years of experience with PBM (Pharmacy Benefit Manager). • PMP certified Project and Program Manager, lead projects in various geographies like USA, UK, South Africa and India • Experienced in managing end to end project in Applications Development, Maintenance, Migration, Support and Infrastructure, Datacenter migration projects in Waterfall and Agile methodologies with aggressive budget & schedule. • Expertise in improving operations, enhancing business growth and steering service delivery. • Thorough understanding of the SDLC and Agile with proficiency in mapping Business Requirements, Technical Documentation, Application Design, Development, Integration, Testing and Troubleshooting for Information Systems Management with proficiency in leading multiple simultaneous projects in onsite offshore model and geographically dispersed team.• Deftness in coordinating clients’ needs enhancements, customization and software-related issue of clients to provide solutions in adherence to delivery schedules with strong people and project management skills.• A keen planner with strong skills in client relationship management along with abilities in managing large projects. Impressive fast track career driven by challenges and desire to be successful; comprehensive experience in leading teams & multiple projects in Application Development, Infrastructure, Cloud Computing, Transitioning and Transformations • High energy and self-motivated professional with the ability to make things happen, work under pressure and adhere to strict deadlines as well as managed a cross-functional and globally dispersed team of 100 personnel.• Received many appreciations from clients including email appreciation from the CIO of banking client.• Received many appreciations from TCS including Start of the Quarter award, Star Team award etc.I’ve received many awards and appreciations from organization and client including the following• CIO (Chief Information Officer) Appreciated for accurately & timely completion the mission critical program• Star of The Quarter• Star Team• Special Initiative Award
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