Arun A Udayar

About Arun A Udayar

An ITIL and ISO/IEC certified professional with experience in Service Management & Customer relationship. A Competent professional and self-driven individual with ability to effectively manage multiple assignments in a fast paced environment.Certification attained• ISO/IEC Auditor Certification• ITIL V3 Foundation Certification• ITIL Practitioner ( Release and Control ) CertificationSpecialties:• Service Strategy/Design/Transition/Delivery and Operations• Key commercial/financial management control• IT Infrastructure Project Management.• Monitoring SLAs & KPIs• Improving productivity• Business Continuity Planning• Implementation of process improvements• Team Building & Leadership• IT Governance

Experience

1. Sr IT Ops Mgr - Low Carbon Solutions (Sectors)

   Shell

   Feb 2022 — Present

Education

• Kendriya Vidyalaya, Naraina, New Delhi

  Commerce

  1994 — 1996

• Annamalai University

  Bachelor of Commerce (B.Com.)

  1996 — 1999

• Sikkim Manipal University

  Master of Business Administration (MBA), Project Management

  2010 — 2013

Skills

• Service Level Management
• IT Strategy
• Long-Term Customer Relationships
• Problem Management
• Service Level Agreements
• Remote Infrastructure Management
• Operations Management
• Itil
• Iso 20000
• Cost Management
• Service Delivery
• Global Delivery
• Management
• Service Improvement
• Incident Management
• Governance
• Service Management
• Project Delivery
• Audit Management
• Document Management
• Pre-Sales
• Outsourcing
• Process Improvement
• Process Management
• IT Outsourcing
• IT Service Management
• Sla
• Itil Certified
• Change Management
• Service Delivery Management
• Transition Management