Arun Tuli

About Arun Tuli

Accomplished IT Professional having 20+ years of experience with Global Information Technology Service & Product Companies in different leadership roles across geographies.Expertise in building high performing teams that deliver to business priorities and enable Business Transformation through Innovation and Service Excellence with focus on Client Experience.Results-driven values based leader with Strong Focus on Execution and Continuous Improvement6+ years of International and Multi-cultural experience across major geographies (USA, UK)Successfully led Org. Strategic Initiatives to improve Client Experience, Domain Knowledge across the Organization

Experience

1. Senior Director

   ADP

   May 2009 — Present · Pune, IN

   Sr. Manager – Business Service Delivery ADP India Ltd.(Pune) Jan 2014 - Aug 2018Led a high performing team to drive execution of business strategy across Production Support, Tools development, Testing, Interface Management, Tech Support Center and Field Support teams• Stabilized and streamlined highly critical IM Production Support team (24 x 7)• Successfully implemented new Client-based Service Delivery Model • Quality improved and Spills reduced ~50% in 12 months• Innovation initiatives led to cost savings of USD 80K• Robotics Projects - Blue Prism and Win AutomationProgram Manager – ADP Inc.(Alpharetta, US) Nov 2012 - Dec 2013Worked in ADP Alpharetta office for one year in NAS Development PMO group for Enterprise HCM Migrations Project and exposure to different business teams (as part of Long term SME program)• Worked with various teams and stakeholders to develop Enterprise Migrations methodology• Bridge between Development and Business teams to prioritize / resolve highly critical issues • Project managed releases of ADP Connection, ADP GL and Universal Import applications• Collaborated with Product Mgmt team to ensure right business priorities for effective deliveryTransition and Transformation Manager – ADP India Ltd.(Hyd) May 2009 - Nov 2012Set up a new team of 25 ICAs (Implementation Configuration Analysts) to start implementation process of ADP clients on Benefits platform; team expanded to include Interface Analysis and Integration Testing roles• Successfully transitioned and established Benefits Implementation team• End-to-End Client Configuration, Data Analysis support on Benefits Platform• BPM initiatives to reduce defects and improve turn around time (TAT) of configuration tasks• Successfully partnered with BU to reduce HWSE configuration time from 2200 to 1800 hrs

Education

• Department of Chemical Engineering & Technology, P.U., Chandigarh

  Bachelor of Engineering (B.E.), Chemical

  1996 — 2000

• Great Lakes Institute of Management

  PGPM, Strategy, Operations

  2008 — 2009

Skills

• Agile Project Management
• Change Management
• Statistics
• User Interface Prototyping
• Prince2
• Sdlc
• Software Development Life Cycle (Sdlc)
• Business Process
• Data Visualization
• Strategy
• Big Data
• Usability
• Certified Project Manager
• Usability Testing
• Web Analytics
• Software Project Management
• Six Sigma (Green Belt)
• IT Strategy
• Data Analysis
• Process Consulting
• Business Strategy
• Management Consulting
• Project Management
• Program Management
• Team Management
• Requirements Analysis
• Outsourcing
• Process Engineering
• Content Strategy
• Dashboard
• Business Analysis
• Business Intelligence
• Knowledge Management
• Fpc 1
• Consulting
• Geographic Information Systems (Gis)
• Certified Pmp
• Data Modeling