Arun Singh Rawat

About Arun Singh Rawat

I specialize in building resilient, secure, and intelligent IT environments that empower employees, optimize service delivery, and drive measurable business outcomes. At the core of everything I do is AI and Innovation—from enhancing user experiences in digital workplaces, automating IT operations, and strengthening infrastructure monitoring to proactively detecting issues, streamlining remediation, and enabling seamless collaboration across hybrid work models.As the Microsoft Adoption Lead, I ensure seamless availability and governance of Microsoft services, embedding AI‑driven insights to foster collaboration and productivity across the enterprise. I am also expanding into application support services, applying AI to strengthen reliability, accelerate resolution, and elevate user satisfaction across mission‑critical platforms.My leadership philosophy is rooted in responsible innovation. I believe AI must be embraced with both opportunity and accountability—ensuring that automation enhances human potential, cybersecurity safeguards trust, and AI ethics guide every decision. By aligning technology with business goals, fostering adoption with clarity, and embedding ethical and secure practices, I drive sustainable growth, innovation, and long‑term success.

Experience

1. Lead - Digital Workplace Technologies & Automation Microsoft Stack Adaptation

   KPMG India

   Apr 2023 — Present · Gurugram, IN

   Key Mission: Spearheading the convergence of ITSM, AI, and Microsoft technologies to create a high-velocity IT organization.AI-Enabled ITSM Transformation: Modernizing legacy Service Management by embedding GenAI and workflow automation, resulting in reduced Mean Time to Repair (MTTR) and a 30%+ increase in self-service adoption.Microsoft Stack Adaptation Leadership: Serving as the primary lead for the enterprise-wide transition and optimization of Microsoft technologies (Azure, M365, Copilot integration), ensuring seamless interoperability and maximum ROI.AIOps & Predictive Operations: Architecting AI-driven infrastructure monitoring that identifies anomalies before they impact the business, transitioning the team from \"firefighting\" to \"preventative maintenance.\"Digital Employee Experience (DEX): Designing self-healing endpoint solutions that automatically resolve common technical hurdles, significantly boosting workforce productivity and sentiment.Application Support Management: Overseeing the end-to-end lifecycle of critical enterprise applications, ensuring high availability and continuous improvement through automated CI/CD and compliance checks.Strategic Governance: Implementing automated compliance frameworks that provide real-time visibility into security postures and regulatory alignment across all global endpoints.

Education

• Sikkim Manipal Institute of Technology - SMU

  Bachelor's degree - Computer applications, Computer/Information Technology Administration and Management

  2005 — 2008

• GPC Ajmer

  Instrumentation and Control engineering, Instrumentation & Control Engineering

  2001 — 2004

Skills

• Dynamic Host Configuration Protocol (Dhcp)
• Dns
• IT Service Management
• Servers
• Itil
• Vendor Management
• Incident Management
• Major Incident Management
• Sla
• Encryption Software
• IT Operations
• Dhcp
• Service Delivery
• Network Administration
• Windows Server
• Itil V3 Foundations Certified
• Computer Network Operations
• Help Desk Support