Arun Panayappan

About Arun Panayappan

I am a Software Development Manager (L6) at Amazon. I drove competitive pricing for…

Experience

1. Senior Engineering Manager

   Google

   Mar 2022 — Present · Bangalore Urban, IN

   Joined as a Leader for Google Cloud Platform and shaped and executed on the AI first vision for customer support. We are focused on helping Google Cloud provide the best possible combination of support quality and efficiency. We do this by driving customer retention and consumption through consistently positive support experiences. We build the Google Cloud Support Platform, which is a standardized system that optimizes and automates Cloud \"get help\" interactions. The goal of the platform is to bring efficiency, scale, and consistently positive customer experiences to Cloud.We work on technologies that amplify the growth, impact, and scale of Google Cloud and are directly relevant to the day-to-day experiences of all Cloud customers. We build platforms using the cutting edge of technology research in generative AI.Many of the challenges we’re working on have unclear technical solutions, but when solved, can be a huge competitive advantage for Google Cloud.We not only build foundational technologies and platforms, but we see them through the ‘last mile’ and take direct accountability for their success working through other teams.

Education

• Birla Institute of Technology and Science, Pilani

  M.S, Software Systems

  2001 — 2002

• PSG College of Technology

  BE, Electronics and Electrical Engineering

  1994 — 1999

Skills

• Java