Arun Maheshwari

Quality Manager @Startek

Lucknow, IN

Managed relationship with Client at both the operations level and with function peers • Ensured efficient utilization of company assets and resources with available facility • Act as a single point of contact for all Quality related data management • Identified process inefficiencies through gap analysis • Focus towards CSAT achievement • Administration of policies and procedures, quality records, and external certifications • Coordinating the performance of audits to assess compliance to quality and regulatory requirements both internally and externally • Responsible for training and mentoring associates in Quality department • Compliance, effectiveness and efficiency of the QMS and operations • Provides leadership for a QA team by ensuring individuals have the appropriate education, training and experience to fulfill their role

Symbiosis institute of Management Studies

PGDBM (Finance), Finance, General, B