Arunkumar S

About Arunkumar S

Over 15 years of experience in Business Analytics, Marketing Analytics, SNOP and Contact Center Operations. Experienced in driving process effieciencies using lean and six sigma tools. Expert in automating analytics and reporting using various tools ranging from Excel, VBA, SQL, Tableau and other BI tools. Lead the teams which managed high impact projects in operations and analytics space.Specialties: Demand forecating, Capacity Forecasting, Call forecasting, Contact Center Scheduling, Trained professinal on forecating tools like I2 Demand Manager, Aspect eWFM, Expert in MS-Excel usage and training

Experience

1. Senior Manager

   Dell Technologies

   Jul 2018 — Present · Bengaluru, IN

   As part of Go To Market Strategy Analytics team, I manage global project on remediation of customer information to enable better sales coverage. I lead a team of ~30 people in various capacities to improve the customer information. As part of this program we positively identify the customer and validate the corporate hierarchy of the customer and relationship of the customer with different CRM systems. We use a combination of AI algorithms and Manual web crawling in our efforts.

Education

• Bangalore University

  Master of Science, Electronics Science

  2001 — 2003

• National High School, Basavanagudi

  High School, Science

  1993 — 1996

• National College

  B.Sc, Physics,Electronics,Mathematics

  1998 — 2001

Skills

• Call Centers
• Management
• Business Analysis
• Team Management
• Demand Planning
• Business Analytics
• Analysis
• Customer Satisfaction
• Training
• Forecasting
• Workforce Management
• Vendor Management
• Analytics
• Operations Management
• Microsoft Excel