Arunkumar Pandurangan
Quality Assurance Expert | Process Reengineering Practitioner | Audit & Compliance Specialist Vision & Focus • Team Leadership • Efficiency & Performance • Due Diligence • Quality Improvement
- Role
- Account Quality Manager at Infosys
- Location
- Chengalpattu, TN, IN
- LinkedIn followers
- 500 followers
About Arunkumar Pandurangan
SUMMARY Learning and exploring things have always been my go-to strategy…
Experience
Account Quality Manager
Aug 2012 — Present · Chennai, IN
At Infosys Ltd, Chennai, I am functioning as a Account Quality Manager, wherein my responsibility encapsulates attaining quality assurance objectives, effectuating production, productivity, quality, and customer-service standards, identifying and resolving problems as well as completing audits. Bringing to bear a host of solutions delivery and driving Innovation Track & Lean Implementation for SalesForce Delivery Unit is a prerogative of my job role. Evangelist of Customer Satisfaction Improvement Strategy for Account Level Strategic Planning Exercise to meet account level delivery excellence and CSAT scores was another success story of current role.Notably, I organized training sessions for Project Managers, Project Leads and Team Members. It was my job to conduct internal audits to assess the status of deployment of systems and took corrective measures for achieving organizational objectives. Remarkably, I closed and followed up on the non-conformances raised during certification and surveillance audits
Skills
- Project Planning
- Iso 27001
- Analysis
- Microsoft Sql Server
- Itil
- Software Development Life Cycle (Sdlc)
- Business Process
- Qtp
- Software Quality Assurance
- Iso
- Defect Tracking
- Business Process Improvement
- Process Improvement
- Cmmi
- Quality Assurance
- Auditing
- Sdlc
- Configuration Management
- Agile Methodologies
- Management
- Iso 9000
- Training
- Testing
- Internal Audit
- System Testing
- Oracle
- Requirements Analysis
- Six Sigma
- Quality Auditing
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