Arunkumar Km

About Arunkumar Km

My goal is to assure customer delight during digital transformation• Accomplished and creative executive possessing 20+ years of multifaceted experience and a proven ability to revitalize organizations, initiate company wide campaigns and capture new opportunities for growth. A results oriented decisive leader adept at forging lucrative relationship with key partners, customers and sales specialists. • Currently Director, Product Management, Twilio Flex - 1st PM hire for Twilio Flex at Bangalore and Instrumental in creation of a centre for excellence by hiring best in class PMs. Lead a team of Product Managers for the Flex Platform product portfolio involving Core Routing, Channels, AI (Virtual Assistants, Agent Assists, Recommendations), Regional and Compliance. Focussed on building Flex as a world class CPaaS and CCaaS for digital engagement for Sales and Service to address use-cases of customer support, acquisition and relationship management. • Well versed with different product life cycle methodologies & tools including SCRUM for agile development. Proven track record in understanding business problem, articulating/obtaining sr. executive buy-in for product proposals, competitor analysis, product definition, road-mapping, prioritizing & measuring product success.• Experience in ground-up development, transitioning and turning around products, conceptualize and launch new product, evangelize/drive adoption, generating revenue/cost savings to the tune of tens of millions of dollars, • In the past Sr. Product Program Manager for a portfolio of platforms at Yahoo, namely ‘Publishing’, ‘User Location’, ‘Content Grid’ and ‘Enthusiast’. Earlier engineering / project manager at Philips. • Worked extensively on products/projects involving LAMP, Java, enterprise technologies such as J2EE and Web/App Servers. Experience in implementation of secure E-Business solutions.• Certified PMP, PRINCE2 and SCRUM professional.• Technology Product Management training from Blackblot. • Member of Yahoo! G2G (Good to Great) program for hiring key talent. • Was a member of steering committees for Technology Change Management for direction and deployment of technological initiatives at Philips.

Experience

1. Senior Director of Product Management

   Salesforce

   Dec 2024 — Present · Bangalore Urban, IN

Education

• Kendriya Vidyalaya

  High School

  1976 — 1988

• Bangalore University

  BE, Instrumentation Technology

  1988 — 1992

• Jamnalal Bajaj Institute of Management Studies (JBIMS)

  Master of Business Administration (M.B.A.)

  1995 — 1998

Skills

• Scrum
• Databases
• Cloud Computing
• Software Engineering
• Program Management
• Agile Project Management
• Product Management
• Telecommunications
• Product Development
• Perl
• Agile Methodologies
• Management
• Java Enterprise Edition
• Soa
• E-Commerce
• Mobile Devices