Arunkumar Narayanan
Enterprise Service Management | Configuration Management | Service Delivery | Change Management | Release Management
- Role
- Senior Application Analyst at rockITdata
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Arunkumar Narayanan
Led a team of globally dispersed engineers and stakeholders to successfully orchestrate projects for numerous large multi-million-dollar projects leveraging tools, technologies, and best practices. · Led enterprise-wide adoption of Service Management processes, delivering improved operational efficiency through targeted KPIs, dashboards, and reporting. · Managed ServiceNow ITSM implementation, upgrades, and enhancements, working closely with developers to configure workflows, automate processes, and optimize integrations with ITOM, ITAM, and CMDB. · Lead the governance and continuous improvement of ITSM processes, including Incident Management, Problem Management, Change Management, Request Fulfillment, and Knowledge Management. · Manage planning, forecasting, resource allocation, and project management using Agile methodologies. · Recruited, developed, and mentored high-performing team of engineers, fostering a culture of continuous learning and innovation. · Achieved an annual savings of over $300K by automating software delivery processes and infrastructure provisioning tasks. · Ensured that the organization stayed compliant with industry regulations like GxP, SOX, PII, GDPR, HIPAA, and ISO standards. · Improved system performance and increased production output by 75% by fine-tuning database and application query searches. Specialties: Certified PMP, ITIL v3 Expert Certified, Change Management, Release Management, CSM, QA Engineer, Business Analyst, Systems Analyst, MES Administrator, foreign currency banking, core banking services. Additional qualifications and expertise include:* ITIL * Agile (Scrum, XP, Kanban)* PMI Member * GMP compliance * SOX compliance * FDA regulations * Product Manufacturing * Performance Engineering * Programmer Analyst
Experience
Senior Application Analyst
Nov 2023 — Present
Education
College of Engineering Trivandrum
Bachelor of Technology
University of California, Riverside
Master of Business Administration - MBA
2023 — 2023
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