Arun Krishnan

Senior Business Solutions Consultant @Tata Consultancy Services

Bengaluru, KA, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2022 — Present

Senior Business Solutions Consultant @Tata Consultancy Services

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Bengaluru, IN

Contact Center AI Transformation- Lead the AI-driven contact center COE for presales, solutions, and major deal implementations & delivery. New Business Pursuits- Lead AI solutioning for RFPs and RFIs, manage presentations and defences, support POCs and pilots, and oversee implementation into production as a centre of excellence for proactive opportunities.AI COE Lead- Develop AI assets for demonstrations using current technologies, collaborate with stakeholders across business units, maintain familiarity with recent AI advancements, and offer recommendations as necessary.

SKILLS

Dialer ManagementProject PlanningMisWorkforce ManagementTransition ManagementVirtual TeamsResource ManagementSlaStrategyProject ManagementLeadershipData AnalysisBusiness ProcessSoftware DocumentationCustomer SatisfactionTrainingNew Business DevelopmentTeam ManagementAccount ManagementChange ManagementRecruitingPre-SalesService Delivery ManagementLead GenerationTeam LeadershipVendor ManagementProgram ManagementCustomer ExperienceCall CentersBusiness DevelopmentBusiness Process ImprovementProcess ImprovementOffshoringService DeliveryBusiness AnalysisTeam MentoringMicrosoft OfficeSalesQuality ManagementData Mining

ABOUT ARUN KRISHNAN

Enterprise GenAI Solution Architect and AI Transformation Leader with 22+ years of…

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