Arunima Dhiman
Head Global Billing @ BT with expertise in People Development in diverse teams, Lead to Cash operations, Contract & Commercial management, delivering Cost Transformation and Strategic Planning for global operation sites
- Role
- Head Global Billing at BT Group
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Arunima Dhiman
Accomplished professional with 20 years of expertise in managing E2E L2C/O2C operations…
Experience
Head Global Billing
Jul 2013 — Present · Gurgaon, IN
Leading global teams across 5 delivery hubs supporting end to end Bill to cash operations, provides overall strategic direction & leadership for a team of skilled professionals who support Global customers with their proficiency in order management, commercial and contractual, Billing controls and Credit management.• Identifying business transformation ideas to leverage robotics and automation, driving efficiency by managing TLR and TLC commitments.• Ensuring Compliance, Legal obligation, country level Labor law advisories are adhered, and regular governance are put in place along with robust Business Continuity plans.• Accountable for engaging with broad range of stakeholders in operational teams and within the wider relevant Customer operational teams to ensure effective operation of processes and delivery operations globally• Working with Service Directors across globe to address service issues and support overall business ownership with cross-functional responsibility, covering Service Delivery & Assurance teams.• Supporting Global finance in managing the contract’s P&L, driving profit improvement plans, revenue growth, and ensuring contract commitments are delivered within cost targets.• Capturing customer VOC to ensure better performance on the CSAT and NPS, aligning performance with Customer and MU expectations.• Managing and driving Colleague Experience and Customer Experience through tactical and strategic initiatives. • Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance among team members.
Education
Symbiosis College of Distance Learning
PG Diploma
2007 — 2010
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