Arunav Saha
Digital Transformation | Generative AI | Customer Experience | Innovation
- Role
- Digital Transformation Consultant at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Arunav Saha
A dynamic and driven professional who thrives in an environment where growth and…
Experience
Digital Transformation Consultant
Apr 2023 — Present · Gurugram, IN
Managing multiple international clients across the Retail/e-commerce, Social Media, Telecom, and Travel space.Perform end-to-end process assessments for client accounts. Based on these, provide key insights as well as deliver impactful Digital solutions to transform how we deliver Customer Service.Succeasfully implementing AI Tools and customized AI bots for my clients, utilizing Prompt Engineering.These projects improve Service Quality, Customer Experience and accrue significant financial savings.Responsible for strategising Digital Transformation Roadmaps and leading Innovation projects end-to-end.Coordinate with various Business, Operations and Technology senior leaders, to deliver key projects and drive utilisation of Digital tools.
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