Aruna Devi

About Aruna Devi

With over 12 years of experience in IT support, service delivery, and Scrum Master…

Experience

1. Service Delivery Manager

   Anya Consultancy Services

   Jan 2021 — Present · Coimbatore, IN

   In my role as IT Service delivery manager at Anya Consultancy Services, I lead the delivery of exceptional technical support, ensuring the seamless resolution of incidents and proactive management of issues. I take ownership of driving the incident and problem management processes, conducting in-depth root cause analysis (RCA), and collaborating closely with cross-functional teams to deliver rapid solutions within SLA.I actively contribute to change management initiatives, from initiating change requests to conducting risk assessments and ensuring timely approvals in CAB meetings. My expertise also extends to overseeing deployment activities, ensuring smooth transitions and post-deployment support. With a strong focus on operational excellence, I’m committed to optimizing system performance, improving service delivery, and fostering a culture of continuous improvement. My dedication to client satisfaction, along with my ability to lead and motivate teams, has consistently contributed to the successful achievement of business objectives and client goals.