Arun Sharma

About Arun Sharma

A multilingual (German speaking), IT professional who possess over 15 years of…

Experience

1. Sr Project Manager

   BT Group

   May 2016 — Present · Gurgaon, IN

   Currently working as Tower Lead – Professional Services Projects vertical. As Tower lead, managing end-to-end large complex projects for one of the largest FMCG Companies of the world. The responsibility includes but not limited to- Regularly Chair and lead Governance calls with external and internal stakeholders. Lead programs and review progress. For new programs, projects – conduct review of the scope of work, support with high level plan and effort estimation at the quote stage itself. Regular mentoring and coaching of the team members.3. Under this program managed several large global projects worth millions (USD) such as Threat Management Gateways replacement with cloud based solution – Zscaler private access, Augmented Reality based Smart Glass project for Nestle factories, deployment of Netflow solution for more than sites, Solar winds Orion upgrade, Infrastructure readiness assessment for deployment of Microsoft Teams for 200k users, replacement of security firewalls for all factory sites across the globe, Solar winds migration to Cloud, Zscaler migration to Prisma, SSL Inspection for around 250k users using Zscaler Internet Access, SDWAN IOS upgrades.

Education

• Delhi University

  Bachelor of Vocational Commerce, Office Management and Supervision

  1999 — 2002

• Goethe Institute, New Delhi

  Certificate in German language B2.1, German Language

  2010 — 2012

• Sikkim Manipal University - Distance Education

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2015 — 2017

Skills

• Service Improvement Plans
• Software Installation
• Iso27k
• Troubleshooting
• Vpn
• Incident Management
• IT Service Management
• Service Delivery
• Technical Support
• Business Analysis
• Multilingual
• Project Management
• Management
• Networking
• Quality Assurance
• Performance Dashboards
• Bmc Remedy
• Negotiation
• Analysis Reports
• Budgeting and Re-Forecasting
• Itil
• Process Analysis
• Quality Management
• Risk Management
• Team Management
• Continuous Improvement
• Team Leadership
• International Arbitration
• Itil V3 Foundations Certified
• Telecommunications
• Vendor Management
• Cisco Nexus
• Root Cause Analysis
• Program Management
• Communication Skills
• Process Management
• Streamlining Process
• Customer Satisfaction
• Frame Relay
• Cisco Technologies