Arun Tilak
Conversational AI || kore.ai || Bot Developer || Cognizant || Hyderabad ||
- Role
- Project Associate at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Arun Tilak
Experienced Developer having the honor of being part of some game changing projects that…
Experience
Project Associate
Aug 2022 — Present · Hyderabad, IN
IVR Bot Developer at Cigna Health care services USA∆ Developing voice bot from scratch using kore.ai, Java script and Spring boot for api ∆ Worked on new ticketing bot using kore.ai which creates a new case number on a success scenario before transfering to agent.∆ Worked on creating major flows regarding agent transfer, CCF Logging implementations for the bot. ∆ Worked on making interactive voice response calls for the developed flows through toll free identification number for the bot with configured DNIS∆ Worked on testing the developed flows using bot builder. ∆ Worked on code changes in script nodes and Bot script file using java script. ∆ Worked on creating new github repository for the bot and configuring new cicd pipeline in order to trigger builds and deployments in QA and UAT environments. ∆ Worked on integrating backend service API\'s for CCF logging∆ Worked on creating new dental claims bot for USM (united states medical) which involves dental claims and its details of particular person∆ Built agent transfer flow for dental claims bot which involves to reduce most of agent transfer for user∆ Worked on generating IVR reports, stats and containment reports for bots∆ Worked on testing bussiness flows and requirements for both bots such as ticket and dental claims bot.∆ Worked on testing major flows and supported QA team for their validation and addressing their queries time to time.∆ Handled creating release pipeline for bots and supported major production deployments∆ Handled bot repository and updated environment related changes for the deployments ∆ Worked with backend legacy SO IVR team for the requirements and validations of bussiness scenarios of bot with them.∆ Worked on Genesys voice platform TTS engine such as VOCALIZER-BOT and ASR engine such as KRYPTON for ESI bots∆ Worked on Cisco Voice platform ASR server such as sip: asr@ASR-Kore and ASR engine such as KRYPTON∆ Handled new bot kit changes for new universal bot.
Education
Sri Chaitanya College of Education
Intermediate
2013 — 2015
Aditya Institute of Technology and Management
Bachelor of Technology
2015 — 2019
St. Joseph's High School Srikakulam
10th
2001 — 2013
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