Arun Thankappan
AVP at Everlife CPC Diagnostics
- Role
- AVP at Everlife Cpc Diagnostics
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Arun Thankappan
A skilled and effective customer service professional with over 10 years supervisory experience. Proven track record in resolving and reducing customer complaints and meeting customer service level agreements. Competently implemented new CRM software system and trained staff to maximize the benefits of technology to achieve excellent customer satisfaction levels. Developed customer service policies now in use nationally. Responsible for successful strategic initiatives to improve team productivity and increase staff retention. A decisive action-orientated manager who successfully takes complete ownership of the customer service function.
Experience
AVP
Jan 2023 — Present · Chennai, IN
Education
Coimbatore Institute of Technology
PG DMIT, Biomedical Instrumentation
1995 — 1996
VLB JACET
BE, Electronics & Communication
1991 — 1995
Vijayamatha Convent School - Chittur
Primary & Upper Primary School
1977 — 1985
Govt. College - Chitur
BSc, Physics
1990 — 1991
Govt. High School for Boys - Chittur
SSLC
1986 — 1988
Christ College - Irinjalakuda
Pre Degree, 1st Group (Physics, Chemistry, Maths)
1988 — 1990
Skills
- Medical Devices
- Technical Support
- Strategic Planning
- Account Management
- Competitive Analysis
- Business Strategy
- Troubleshooting
- Product Launch
- Sales Management
- Market Development
- Biomedical Engineering
- Healthcare
- Business Development
- Management
- Team Building
- Cross-Functional Team Leadership
- Market Research
- Quality Assurance
- Hardware Diagnostics
- Key Account Management
- Product Management
- Sales
- Sales Operations
- Customer Service
- New Business Development
- Team Management
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