Arun Sharma
IT System Engineer | Microsoft 365 | Azure Cloud | Active Directory & Infrastructure | Windows & Desktop Support | Global IT Support Professional
- Role
- IT Systems Engineer at RVS iGlobal - White Label Service Provider
- Location
- Jammu & Kashmir, IN
- LinkedIn followers
- 500 followers
About Arun Sharma
I am a results-driven IT System Engineer with 2+ years of experience in managing and…
Experience
IT Systems Engineer
RVS iGlobal - White Label Service Provider
Jun 2023 — Present · Jammu, IN
IT System Engineer | RVS iGlobal - June 2023 – Present Supporting 1500+ systems ensuring 99.9% uptime via proactive monitoring and preventive maintenance. Improved MTTR by 35% and boosted user satisfaction to 4.8/5 by optimizing IT support processes. Maintained Azure VMs, AD, DNS, DHCP, and firewalls for seamless network operations. Reduced incident occurrence by 45% through robust system security implementations. Delivered global IT support (US, EU, Gulf clients) with 24/7 availability and SLA adherence.
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