Arun Sharma
Executive @Niva Bupa Health Insurance
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WORK HISTORY
Executive @Niva Bupa Health Insurance
Noida, IN
Managing chat-based customer operations for health insurance claims including cashless and reimbursement via Yellow.ai, ensuring timely and effective communication with clients.Monitoring KPIs and identifying actionable insights to support data-driven decision-making.Managing chat-based customer operations for health insurance claims including cashless and reimbursement. Maintaining process compliance, service timelines, and quality standardsHandling high-volume customer interactions while focusing on accuracy and customer clarity.
EDUCATION
Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow
MBA – Operations management & IT, Business Administration, Management and Operations
Guru Tegh Bahadur Public School - India
PCM, 12th
CCS (Chaudhary Charan Singh)University
Bachelor's degree, Computer Programming, Specific Applications
ABOUT ARUN SHARMA
Operations Professional in Health Insurance | Claims, CRM & Process Improvement.
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