Arun Sen
IT - Service Management - Software Analyst - Test Automation - Test Lead
- Role
- Senior Information Technology Analyst at Capgemini Engineering
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Arun Sen
Highly accomplished IT professional with 13 years of experience driving transformational…
Experience
Senior Information Technology Analyst
Dec 2022 — Present · Kolkata, IN
Senior IT Analyst – Business Analysis & Technical Support Capgemini Technology Services India Ltd. Dec 2022 – PresentProvided L2/L3 technical support for Windows OS, Citrix, Azure Virtual Desktop (AVD), and network systems.Incident Management: Responded to and resolved IT incidents, ensuring minimal downtime; documented incident records and conducted root cause analysis.Service Configuration Management: Maintained accurate configuration records in line with organizational standards; performed regular audits to identify and resolve discrepancies.Change Management: Developed and executed change management plans to reduce operational risk; coordinated with cross-functional teams for smooth change implementation.Problem Management: Analyzed recurring incident trends and implemented preventive measures; engaged with stakeholders to prioritize and resolve high-impact issues.Led a team of three associates, providing mentorship and operational guidance to achieve performance targets.Collaborated with Commercial Managers and stakeholders to deliver monthly reports on Change, Problem, Incident, and Knowledge Management.Served as Inventory Manager for two major contracts — ABB Information Systems Ltd. and Deloitte Limited — ensuring 100% accuracy and compliance with SLAs covering 60+ KPIs.Utilized ServiceNow for incident resolution and inventory-related issue tracking.Produced daily, weekly, monthly, and ad-hoc performance and compliance reports using Excel.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.