Arun Sakthinarayanan Itpm

Senior Product Owner @BCAA

Burnaby, BC, CA

Drives revenue and engagement: Redesigned the end‑to‑end travel insurance purchase flow to reduce friction and increase customer engagement and conversion across digital channels.Builds modern, secure platforms: Led migration of key BCAA applications (Marketplace, Guidewire, BCAA Connect and others) onto a centralized Auth0 CIAM platform, and spearheaded the rebuild of custom authentication screens using Next.js to improve performance, UX, and maintainability.Elevates authentication and security: Owns the roadmap for integrating and adapting MFA within the CIAM solution, balancing customer experience with stronger protection against credential‑based attacks.Raises reliability and observability: Championed Dynatrace as the standard monitoring and observability tool, enabling proactive detection, faster root‑cause analysis, and more stable production environments.Protects customer experience: Owned incident management for digital products, coordinating cross‑functional teams to resolve customer complaints and production issues within SLAs and protect key customer metrics.Keeps products evolving: Managed a continuous stream of KTLO and enhancement work, prioritizing and delivering functional improvements driven by business priorities and member feedback.​Leads agile delivery: Performed core agile project leadership duties—leading stand‑ups, backlog refinement, sprint planning, release coordination, and change management—to keep delivery predictable and outcome‑focused.​Enables teams through tooling: Served as an enterprise administrator for Jira and Confluence, shaping workflows, permissions, and best practices that improved transparency and collaboration across product and engineering teams.

Sathyabama University

Bachelor of Engineering (B.E.), Electronics and Communication Engineering

Iowa State University

Master of Business Administration (M.B.A.), Finance, General

Sullivan University

Master of Science (MS), Information Technology Project Management