Arun Rajput

Manager Customer Support @Fiat

New Delhi, IN

Customer Support Dealer training & development to improve CSI & IQS score. Technical support at dealer end. Complaints closer, warranty issues Dealer audit for system implementation.Manager Customer Support NorthService Operations/Dealer Management Increasing spares parts business for the company by customer contact, customer’s awareness, AMC business, channel partner’s consumption analysis, review and orders generation. Resolving financial grievances of the channel partners with company Monitoring service & spare parts operations ensuring growth and profitability in the North region Setting up dedicated network Dealers, FIAT Authorized service Centers for effectively accomplishing revenue estimates and thereby adding to organizational profitability & to provide valuable services to customers within a short duration. Managing the sale of spare parts and monitoring the inventory level for ready availability. Upgrading new dealers / channel partners, tracking dealer stocks, working capital etc as well as handling system implementation at dealerships Conceiving and implementing promotional programs like events, publicity campaigns, free service camps etc. Recruitment of manpower –for dealers Admn. Work – accounts, liasoning with vendors / service providers.Customer Relationship Management Achieving customer satisfaction through CSI improvement by customer feedback and counter measures. Meeting customers on regular basis along with service engineers / channel partners to understand their concerns and provide solutions to them. Organizing promotional programmes like customer meets, entertainment programmes, campaign, awareness programmes for customers to enhance relationship. Relationship building with clients for enhanced terms ensuring continued & repeat business.

K L polytechnic Roorkee

DEE