Arun Prasath Mohan
Customer Service Expert | Team Leader + Customer Satisfaction Growth | Specialist in Customer Engagement & Data-Driven Insights | Email Deliverability as a Solution
- Role
- Customer Support Manager at Inboxkit
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Arun Prasath Mohan
With a background in Business Administration from Rajiv Gandhi Institute of Management…
Experience
Customer Support Manager
Apr 2025 — Present
As a Customer Support Manager, I specialize in building seamless support experiences that drive customer satisfaction and loyalty. I create clear, user-focused Help Center articles directly within our CRM, ensuring customers get the answers they need quickly and easily. I train AI chatbots using these articles to efficiently handle Level 1 queries, improving first-response times and freeing up agents for more complex issues. I design and implement targeted surveys and feedback forms across chat and email channels, gathering valuable insights to continuously refine our service quality.I\'m passionate about combining human-centered communication with smart automation to deliver support that’s not just reactive, but proactive.Let\'s connect if you\'d like to discuss support strategies, customer experience, or how to scale service operations through content and automation!
Education
Rajiv Gandhi institute of management and Technology
Bachelor of Business Administration - BBA
2013 — 2016
The South Indian Assosciation
12
2012 — 2013
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