Arun Prasad
Sr Manager - IT Service Delivery | IT Service management | ITIL
- Role
- Senior Service Delivery Manager at Asgard.World
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Arun Prasad
IT Service Delivery professional with 15+ years of experience in managing global service…
Experience
Senior Service Delivery Manager
Sep 2024 — Present · GB
Driving end-to-end IT service delivery and customer support operations for a tech platform in its pre-launch phase.Built and managed the customer support function from scratch, including onboarding, process setup, and defining KPIs for a support team.Designed and implemented ITIL-aligned service management practices to streamline incident response, escalation handling, and SLA tracking.Oversaw external development partners, ensuring timely delivery, milestone tracking, and coordination with internal stakeholders.Recruited and managed freelance consultants for BI/reporting tool integration and dashboard development.Initiated vendor evaluations for cybersecurity testing services to assess infrastructure readiness and security compliance.Collaborated closely with product, QA, and engineering teams to align support operations with product timelines and go-to-market strategy.Developed knowledge base articles, email templates, and operational SOPs to enable scalable support with consistency and professionalism.
Education
Anna University Chennai
B.E, ELECTRONIC AND COMMUNICATION
2004 — 2008
Skills
- Team Management
- Itil Certified
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