Arun Kumar Tiwari

About Arun Kumar Tiwari

Accomplished Global Technology Leader backed by a strong track-record of building and scaling Global Capability Centers for Oracle and ServiceNow in India. Bring a unique, passionate leadership perspective to solving business challenges derived from a background that combines Software Engineering, Chartered Financial Analyst (CFA) and Mountaineering. Held executive level positions across Business Leadership, Product Engineering, Custom Application Engineering, Support & IT Business Applications for Remote Center Delivery.Worked across wide technology landscape like Client-Server apps, network computing architecture, web apps to cloud applications.Set up the GCC for ServiceNow in India around key pillars like Business Applications, Intelligence, Shared Services & Security and enabled the organisation’s rapid growth. Currently spearhead the future focussed strategy to scale business beyond $15 Billion. Spearheaded business process automation with embedded analytics using Low Code/No Code citizen development and DevSecOps (85% E2E test automation). Built custom automation framework using Selenium and Jenkins. Key Innovation Leadership Accomplishments at ServiceNOW include Alexa Integration with NOW, Code Review as a Service, Ideation & productization using Hackathons & Back-up and Restore update set automation. Established Performance & Security Testing Practice at ServiceNow. Built Central QE portal for test management & governance. Introduced Testproject and SauceLabs as Test Platforms. As Oracle Asia R&D Leader, led Mobile App Development Platform amd Interactive project management for DreamWorks Animation SKG, Spatial applications. Developed supply chain applications, architecture and design of both on-premise and cloud applications. Built, led and grew world-class engineering teams from 10 to 550. Hired top talent in a record time and managed near zero attrition despite “Great Resignation”. Maximized ownership & autonomy. Successfully scaled Mt. Kilimanjaro (Tanzania), Mt. Elbrus (Russia) and completed the Everest Base Camp trek.

Experience

1. Senior Director, Chief Transformation Office

   ServiceNow

   May 2015 — Present

   Strategy formulation for workforce restructuring & operating model for remote teamsIndia site responsibility for the digital technology organizationAttract, hire and retain the best talentPerformance management - 9-box, growth conversations, compensation reviewsDigital transformation of business application portfolioBusiness application architecture, design, engineering, release, and operationsBusiness process and test automation including robotics process automationEngaging with customers and partners in APJ - upsell, cross-sell, and new opportunitiesVendor management for staff augmentation and managed servicesEmployee engagement - learning, development, career growth, rewards, and recognition

Education

• The Leadership Consortium

  The TLC Leaders Program, Organizational Leadership

• Columbia Business School

  Leading Strategic Growth

• National Institute of Technology Rourkela

  BE, Chemical

  1990 — 1994

• ICFAI

  PGDBA, CFA, Finance, Information Technology

  1996 — 1998