Arun Kumar Sitaraman

Customer Success Manager at Salesforce | Data Strategy | Customer Retention

Role
Customer Success Manager at Salesforce
Location
Cleveland, OH, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Arun Kumar Sitaraman

Seasoned IT Professional with ~20 years of experience in various consulting roles, mostly centered around customer success and customer retention with the intent to deploy land-and-expand strategies.

Experience

  1. Customer Success Manager

    Salesforce

    Mar 2026 — Present · Cleveland, OH, US

    Working on large accounts portfolio with top and strategic customers across North America to drive value from Informatica (now part of Salesforce) products for Data Governance, Master Data Management and Data Quality. Drive value through strategic customer retention by means of increasing product adoption, driving upsell & cross-sell opportunities, conducting periodic business reviews, mitigating any risks proactively to ensure subscription renewals and minimize customer attrition.

Education

  • University of Madras

    BE, Electrical & Electronics

    2000 — 2004

  • DTEA Sr. Sec School, Lodhi Estate, New Delhi

    High School, Science

    1992 — 2000

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Arun Kumar Sitaraman — Customer Success Manager at Salesforce in Cleveland, OH, US | Unifers