Arun Kumar Sitaraman
Customer Success Manager at Salesforce | Data Strategy | Customer Retention
- Role
- Customer Success Manager at Salesforce
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Arun Kumar Sitaraman
Seasoned IT Professional with ~20 years of experience in various consulting roles, mostly centered around customer success and customer retention with the intent to deploy land-and-expand strategies.
Experience
Customer Success Manager
Mar 2026 — Present · Cleveland, OH, US
Working on large accounts portfolio with top and strategic customers across North America to drive value from Informatica (now part of Salesforce) products for Data Governance, Master Data Management and Data Quality. Drive value through strategic customer retention by means of increasing product adoption, driving upsell & cross-sell opportunities, conducting periodic business reviews, mitigating any risks proactively to ensure subscription renewals and minimize customer attrition.
Education
University of Madras
BE, Electrical & Electronics
2000 — 2004
DTEA Sr. Sec School, Lodhi Estate, New Delhi
High School, Science
1992 — 2000
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