Arun Kumar Pathmanathan
Customer Onboarding Manager II @ ZoomInfo | B2B SaaS | Enterprise Onboarding | Clinet services | Ex-Zoho | Ex-BCT (Tesla)
- Role
- Customer Onboarding Manager Ii at ZoomInfo
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Arun Kumar Pathmanathan
I currently work as a Customer Onboarding Manager in the B2B SaaS space, helping customers get started with products in a way that’s practical, clear, and aligned with how they actually work.My experience spans enterprise SaaS environments, including time at Zoho and on BCT projects supporting Tesla, where I learned the importance of structure, ownership, and operating in fast-paced setups.Outside of work, I enjoy storytelling through social media, breaking down ideas, observations, and experiences in a way that feels honest and relatable. Creating content helps me think better, communicate clearly, and stay curious about people and systems.I’m drawn to roles and conversations that sit at the intersection of people, process, and communication. I value depth over noise, and I believe some of the best work is done quietly, with consistency.
Experience
Customer Onboarding Manager Ii
Jan 2026 — Present · Chennai, IN
Led end-to-end customer onboarding for new, renewal, and upsell accounts, serving as the primary point of contact during implementation- Designed and executed onboarding strategies to ensure customers across segments were implemented within defined SLAs- Partnered directly with customers to align on goals, set expectations, manage timelines, and provide regular project updates- Collaborated with Customer Success, Training, and Integrations teams to deliver a cohesive and streamlined onboarding experience- Managed multiple concurrent onboarding projects while balancing customer satisfaction, technical quality, and business outcomes- Advised customers on best practices to successfully implement ZoomInfo’s products, providing guidance to overcome onboarding challenges- Ensured smooth handoff to Customer Success and Account Management teams by documenting onboarding outcomes, wins, and challenges in Salesforce.
Education
Velammal matriculation higher secondary school (Main)
Higher secondary, Computer Science
PRATHYUSHA ENGINEERING COLLEGE
Bachelor of Engineering - BE, Computer Science
2017 — 2021
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