Arun Kumar Nanda

About Arun Kumar Nanda

Over 20years of collections and sales experience for both secured and unsecured portfolio…

Experience

1. Zonal Collection Head

   TVS Credit Services Ltd.

   Oct 2024 — Present · New Delhi, IN

   Strategic Planning and Execution • Develop and implement collection strategies to achieve targets. • Align zonal collection plans with organizational goals. • Identify and mitigate risks affecting collection performance.2. Team Management • Lead, guide, and motivate the collection teams across the zone. • Set targets for collection Team and ensure their achievement. • Conduct regular training sessions to improve team performance.3. Performance Monitoring • Track key performance indicators (KPIs) such as recovery rates, delinquency percentages, and turnaround times. • Conduct periodic reviews of team and vendor performance. • Implement corrective actions in underperforming areas.4. Vendor Management • Collaborate with third-party collection agencies and ensure compliance with organizational policies. • Negotiate vendor contracts and manage payouts. • Regularly evaluate vendor performance and suggest improvements.5. Compliance and Risk Management • Ensure adherence to regulatory and legal requirements in debt collection practices. • Handle customer complaints and escalations appropriately. • Maintain transparency and ethical standards across collection activities.6. Customer Relationship Management • Develop strategies to recover overdue payments while maintaining positive customer relationships. • Address disputes and provide amicable solutions for delinquent accounts. • Facilitate resolution of high-value and sensitive cases.7. Reporting and Analysis • Prepare and present regular reports on collection performance to senior management. • Analyze collection trends and recommend process enhancements. • Use data analytics to predict default patterns and devise proactive measures.8. Budget Management • Allocate resources efficiently within the zone. • Monitor expenses related to collection activities and ensure cost of Collection under control.

Education

• KIIT University

  Post graduate , Marketing

  2000 — 2002

Skills

• Team Management
• Sales
• Recruiting
• Relationship Management
• Mis
• Management