Arun Kumar Maurya
Senior Network Specialist at HCL Tech --SDWAN Viptela | ITIL | Meraki | Routing and Switching
- Role
- Senior Network Specialist at HCLTech
- Location
- Varanasi, IN
- LinkedIn followers
- 500 followers
About Arun Kumar Maurya
I am ENOC engineer in HCL tech for the Verizon project doing operational part for sdwan…
Experience
Senior Network Specialist
Sep 2023 — Present · IN
In Verizon project Working as a Technical Lead here with 21 people in my team, checking there works, process, escalation, customer call, giving then resolution of issue. Handling MTTR, RFR, KPI and CPI. In technical i am handling SDWAN related issue and Tickets. We have 29 enterprises customers in all over world they have single and multiple homed infrastructure and we need to maintain there outage time as per SLA, need to coordinate with multiple vendors and partners.
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