Arun Kumar Mahalingam

About Arun Kumar Mahalingam

Experienced Associate Consultant with a demonstrated history of working in the…

Experience

1. Principal Analyst - Global IT Operations

   GlobalFoundries

   Apr 2022 — Present · Malta, NY, US

   Build strong relationships with both internal and external IT services teams (IT Service owners, stakeholders, project teams, and offices) and senior management to ensure IT services are meeting the overall strategic goals • Acts as an ITIL expert in the analysis and development of existing processes, procedures, and methods to promote effective business and systems operations through standardization, improvement, simplification, and discontinuance • Establishes and maintains strong and productive relationships with key stakeholders ensuring that the service requirements of the business are understood and are incorporated into a framework of continual improvement. • Establish and maintain strong productive relationships with the IT outsource partners and other suppliers to ensure that service performance is effectively managed and monitored, and issues are dealt with promptly and in line with contractual obligations. • Leverage Adavantest and Teradyne automation tools to create robust automated process integration through ServiceNow and other system applications • Identify shift lefts opportunities and knowledge transition to Service Desk and Engineering team • Perform gap analysis using Six Sigma Lean concepts and document AS-IS process documentation, perform Value streamline mapping and eliminate the waste • Developing and moving to maturity of processes and procedures around operations, incident management, change management, and problem management. • Customize ServiceNow applications and facilitate the rollout of new applications and modules and configure Application UI and Configure Workflow• Work in tandem with Shift Leads/SMEs and escalate any potential outages or abnormal situations to their notice immediately• Liaise with different stakeholders in GFIT to complete the controls tasks for the Global control owner items • Represent GFIT service Management for the Internal and external process audits

Education

• Sri Nallalaghu Polytechnic College

  Electronics and Communications Engineering

  2001 — 2004

• University of Madras

  Bachelor of Computer Applications - BCA

  2004 — 2007