Arun Kumar Balakrishnan
Risk Analyst at PayPal
- Role
- Senior Risk Analyst at PayPal
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Arun Kumar Balakrishnan
Versatile professional with over eight years of experience playing various roles…
Experience
Senior Risk Analyst
Aug 2018 — Present · Chennai, IN
Instrumental in chargebacks in offering support to sellers by furnishing evidence for disputes raised by buyers via credit card companies, namely VISA, MasterCard, AMEX, Discover on PayPal Acting as o Resolution Specialist by rendering precise solutions to disputes raised by consumers raised via online sales platform (PayPal)o one touch point by offering responses and solutions to both buyers and sellers for their raised queries Carrying out compliance validations of both buyers and sellers in comprehending their risk profile for better relationships with PayPal platform for their transactions and created anti-fraud mechanism Empowered with judgement decisions on high risk scenarios to avoid Paypal loss. Took ownership of customer issue on various fraudulent scenarios and resolve it within SLA. Investigated and identified fraud patterns on buyer or seller behavior with parameters and marked red flags. Further escalated the account details to concern account management team. Presented fraud trends and possible risk strategies through Power BI to higher management in order to implement loss mitigation strategies. Performed KYC for NA consumers during covid19 Counselling recruits and assessing them prior-to deployment as senior consultant Striving under special project on fraud transactions happens on Mastercard debit card
Education
SRM University
Bachelor of Engineering - BE
2011 — 2015
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